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ONE OF THE UK's
LEADING ONLINE
KITCHEN SUPPLIERS



Duropal Worktopsfrom £114 Inc Vat

Axiom Worktopsfrom £114 Inc Vat

Real Wood Worktops from £99.98 Inc Vat


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Frequently Asked Questions

Find answers to our most commonly kitchen related questions.
If you have a query that isn't listed below please email our knowledgeable staff and we will try our best to help.


 

Ordering and Delivery Questions

Why should I buy my new kitchen online?
Your prices are so much cheaper than the high street, does this reflect in the quality?
What if I need help with buying a kitchen online?
How will my kitchen be delivered?
How long will my kitchen take to be delivered?
What if there is a missing or damaged part of my kitchen?
What is your returns policy?

Kitchen Design Questions

I want to design my own kitchen. Where do I start?
I'm looking for a PWS - Second Nature kitchen, can Better Kitchens supply this for me?
Can Better Kitchens help with the design of my new kitchen?
Where can I find detailed sizes of your kitchen units?
Do Better Kitchens offer Installation services?
How much does it cost to have a kitchen installed?
How can I find a good kitchen fitter?

Questions About Our Kitchens

What makes a better kitchen?
How do your kitchens compare to other companies kitchens?
Do your kitchens have soft close doors and drawers?
Does the carcass colour match the door colour?
Are all the drawers and doors already installed to the units?


 Ordering and Delivery Questions

Why should I buy my new kitchen online?

There are many reasons for buying a new kitchen online from Better Kitchens, here are a few:

  • A wider choice of unit sizes and colour options, including custom size kitchen units.
  • Because we sell the highest quality kitchens at some of the best trade prices on the internet you could save £1000s when compared with the high street showrooms.
  • A Better Kitchen is one of the easiest kitchens to install due to the fact that they are fully assembled including all doors, drawers and even leg bases, this can also save hundreds of pounds on labour charges. This is based on our Rigid options.
  • An added benefit to this is that we minimise missing or damaged parts as we check all doors and drawers for quality issues when applying fascias.
 
 
No, in fact a Better Kitchen is one of the highest quality kitchens available and surpasses many of the high street and shed kitchen showrooms, check out the spec in our Quality pages.
 
 
Firstly check our 'How to Order' section. If you still need more help with ordering your new kitchen online please feel free to send us an email or phone us on 0845 8710178.
 
 
All kitchens, unless specified by you, are delivered as complete units ready to fit.
Your new kitchen will be delivered direct from us, either on our own lorry or during busy periods by a trusted independent delivery company local to ourselves who has a history of kitchen delivery.
 
 
Please allow up to 4 weeks from cleared payment for standard delivery of complete kitchens. If you require your new kitchen urgently please phone us with your deadline and we will do our best to help. Please Note: It is advisable not to book a kitchen fitter until confirmation of delivery date.
 
 
In the unlikely event that you your kitchen has damaged or missing parts or replacements will be sent by the quickest method either via courier or by ourselves. Replacement doors are normally available within days as are flat pack kitchen units. If you would prefer to wait for rigid kitchen units then these will be available within 2 weeks. 
 
 
Due to complete kitchens being bespoke & made to order they are unfortunately non-returnable.
All other items except made to order items are returnable for a Refund or Credit if in original packaging. As Worktops, Doors and some appliances are ordered in especially for you these items are subject to a 25% restocking charge where returning the item is available. Please phone the sales office for more information.


Kitchen Design Questions

 

I want to design my own kitchen. Where do I start?

Designing your own kitchen can be a very rewarding experience indeed and with some careful planning and consideration to how kitchen units fit together it is more than achievable to design your own kitchen. See our Kitchen Design Centre for detailed help or alternatively you can call us with any kitchen related questions and we will be happy to help.

I'm looking for a PWS - Second Nature kitchen, can better kitchens supply this for me?

Better Kitchens are able to supply any PWS Second Nature kitchen door if required but we do prefer to supply our own range of kitchen doors as we have many ranges that are almost like for like with PWS kitchen doors. Please see our PWS to Better Kitchens product comparison table here.  

Can Better Kitchens help with the design of my new kitchen?

Better kitchens are able to offer assistance with kitchen design by email and telephone. Alternatively we do offer a 3D Kitchen design service based on sizes that are supplied by the customer. Unfortunately due to some customers asking for designs with no intention to buy a kitchen we are now asking for a £50 fee for this service. This fee is fully refundable on purchase of a new kitchen from Better Kitchens. This enables us to optimize our time which in turn means that we can offer the best service and price to our customers. Please also see our Kitchen Design Centre for detailed kitchen design & installation advice.

Where can I find detailed sizes of your kitchen units?

You can find detailed sizes of all our kitchen units here. Kitchen Installation Questions I want to install my own kitchen. Where do I start? Please see our installation guide in our Kitchen Design Centre for tips and hints regarding kitchen fitting.

Do Better Kitchens offer Installation services?

No. Better kitchens are a supply only company and do not offer any fitting services.

How much does it cost to have a kitchen installed?

Every kitchen is different, and this means every price for fitting a kitchen is different. As a guide, a good kitchen fitter will charge between £150 - £200 per man per day. A straight forward kitchen re-fit with a Better Kitchen could take as little as 2-3 days with 2 men, excluding fitting of appliances and tiling, etc. Larger more complicated kitchens including appliances and tiling could run into the second week. Please try to get several quotes for the fitting of your new kitchen and our experience with kitchen fitters is that ‘you get what you pay for!

How can I find a good kitchen fitter?

Please see our guide to choosing a kitchen fitter.


Questions About Our Kitchens?

 

What makes a better kitchen?

Many things! Better Kitchens are higher quality, options for fully assembled, including all drawers, easier and quicker to fit with a service second to none. Please see the quality of our kitchens and see for yourself what’s makes a Better Kitchen one of the finest kitchens around.

How do your kitchens compare to other companies kitchens?

Check out the spec of our kitchens and our service against our competitors and you will see that we offer kitchens and a more complete service at a very competitive trade price.

Do your kitchens have soft close doors and drawers?

Yes, all of our kitchens come with soft close drawers and doors as standard.

Does the carcass colour match the door colour?

Yes, the carcass colour will match the door. Please be aware that although carcass colours are very close they are only as good as the MFC boards available and some timber doors can vary due to their natural tendencies to have minor colour variations.

Are all the drawers and doors already installed to the units?

Yes, if our rigid option is selected, all doors, drawers and leg bases are already installed into the units. Please be aware that door and drawer fronts will need lining up onsite when installed.

 

 

 

 

 

 

 

 

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