How can we help you today?

We are happy to hear from you. You can call us on 01934 813201.

We only use outgoing emails for our automated order updates. If you would like to send us a message, you can do this using the link below.

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Our showroom, with displays for all the Better furniture lines, is at Units 6-7, 12 Beaufighter Road, Weston-super-Mare, North Somerset, BS24 8EE. Get directions.

The Better brand showroom is open 9am to 5pm, Monday to Friday and 10am to 4pm on Saturdays. We are currently closed on Sundays and Bank Holidays.

You don't need to, but we would advise that you book a visit to discuss your project in greater detail. Use the link below to create a Support Ticket to request your visit.

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Click the link on the login page to have a password reset email sent to the account you registered with. Please check your spam folder as some Internet Service Providers can incorrectly mark these types of email as spam.

If you are unable to access your account, please give us a call and one of our Customer Service members will help you solve your problem.

Please give us a call and someone from our Sales Team can help identify the issue.

Once you have completed your basket and are ready to pay, complete the checkout process as normal. Select Bank Transfer as your preferred payment method and the final page of the process will display our Bank details to use in your Banking app/website. Once completed, keep an eye out for an email confirming your order. Always be sure to check your spam folder in case your Internet Service Provider has incorrectly flagged it as spam.

Refunds can take up to 28 days, depending on your bank, however the average time frame is one to two weeks.

As our prices are already lower than Trade prices, there is no need to set up a dedicated Trade Account. We are always happy to deal with Trade customers on a retail basis.

All orders are confirmed by email. Always be sure to check your spam folder in case your Internet Service Provider has incorrectly flagged it as spam. If you cannot find your email after 48 hours, please give us a call and our Customer Services team will investigate the problem for you.

Yes, they do. You can select adjustable or fixed corner posts.

The answer to this one depends on what door size you've gone for and what size the corner posts end up being. We recommend using our 3D Planner to identify the answer as it will automatically calculate the space for you. Also, take a look at our help pages for additional info.

Integrated appliances do not require housings. Just leave a gap equal to the width of your integrated appliance, plus 2-3mm extra, and slide the appliance in when you fit.

We do not stock off the shelf kitchens, as they are hand built and made to order to your exact specifications. This means we can offer you even more choice and great prices.

Yes, we specialise in fully assembled kitchen units. You can choose to have kitchen units in flatpack form if you wish.

We take Visa and Mastercard Credit/Debit Cards, as well as direct Bank Transfer. Just select your preferred payment method at the checkout.

Yes you can. Just go through the online shopping process as normal and, at the payment stage, select "Bank Transfer" rather than Card Payment. Once you've done this, give our Sales Team a call and someone can help you through the Credit Card payment split over the phone.

Not at this time, no. We continually review the available Finance offerings in the marketplace and should we identify one that fits the Better Kitchens ethos we will explore the option further.

All of our kitchens are available to price and buy online, 24 hours a day. If you have a competitor's quote you'd like us to beat, raise a Support Ticket using the link below, attach your document and one of our Sales team will be in touch with our equivalent price.

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As a kitchen furniture specialist, we are unable to accept orders of worktops without kitchen units.

As a kitchen furniture specialist, we are unable to accept orders of appliances without kitchen units.

Once an Order has been invoiced, you will be unable to add items to it. If you later find that you need additional items, you can create a new basket and then call us before you check out to discuss the best and quickest way to get it to you.

Kitchen units take 4-8 weeks to manufacture, depending on the kitchen style chosen, as indicated on each kitchen range.

We give you the option to choose the earliest available delivery week based on the items in your order. We aim to deliver in your preferred week and we will contact you approximately 2 weeks before your delivery week to confirm your actual delivery day.

We only deliver to the UK Mainland. Some exceptions can be made for The Isle of Wight and The Scilly Isles. Raise a support ticket using the link below if you have a specific location you would like to discuss.

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We understand that sometimes you may need to change a delivery date. In the first 7 days from placing your order you can request a delivery week change as your order will be in the early stages of manufacture. After this date we will always try to accommodate your requirements, but this is not always possible as your order may be on the production line. If you would like to request a delivery week change, please click the link below and fill in a Support Ticket request.

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We keep our prices low by optimising the time between manufacture and delivery. This means that once an Order hits the manufacture stage, it is unlikely that we can change the delivery date.

All orders are confirmed by email. Always be sure to check your spam folder in case your Internet Service Provider has incorrectly flagged it as spam. If you cannot find your email after 48 hours, please give us a call and our Customer Services team will investigate the problem for you.

If you have purchased during one of our Special Offer periods, click the link below to make your claim. Please provide your order number when claiming and specify the offer item that you are requesting.

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Click the link below to raise a Support Ticket to notify us of the problem. You will need to upload a photo of the fault in support of your claim. Our Customer Services team will take a look and help resolve the issue as soon as we can.

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This depends on the item that has been incorrectly ordered. For off-the-shelf items, you are able to return within 14 days, in accordance with the Distance Selling Regulations. Please be aware that you will need to cover the return postage and packing for these items. For Bespoke/Made to Order items, such as Kitchen/Bedroom/Bathroom Units/Doors/trims etc, our Terms & Conditions apply and these are non-returnable.

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If any items are missing from your order, please click the link below and raise a Support Ticket, making sure you select the order in the drop down box. Our Customer Services team will get straight back to you.

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Once an Order has been invoiced, you will be unable to add items to it. If you later find that you need additional items, you can create a new Order and then call us to discuss the best and quickest way to get it to you.

All orders are confirmed by email. Always be sure to check your spam folder in case your Internet Service Provider has incorrectly flagged it as spam. If you cannot find your email after 48 hours, please give us a call and our Customer Services team will investigate the problem for you.

Once your Quartz order is processed by the Better Kitchens team, you will receive a Support Ticket with all the details you need. Simply reply to the Support Ticket with your preferred Templating Visit date and we will do our best to arrange for the visit to take place on that day.

I'm afraid not. We're a supply only company and do not offer fitting services ourselves.

Our Help & Advice pages may help, especially with installation. Otherwise, send us a message and our team will help.

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