Better Online   Cookie Policy

Find out about the main types of cookies we use, and what we use them for across our websites.

In order to make using the Better Online family of websites, including Better Kitchens (www.betterkitchens.co.uk), Better Worktops (www.betterworktops.co.uk), Better Bedrooms (www.betterbedrooms.co.uk), and Better Baths (www.betterbaths.co.uk), as easy to use as possible, we make use of small files known as cookies that are stored on your computer, phone or tablet. Better Online makes use of two types of cookies: First-party Functional Cookies and Third Party Cookies.


First-party Cookies

These cookies are necessary for selecting a furniture range, placing orders with us, and to help the websites remember things like your shopping cart ID and the items in it.

Frontend_lang This cookie sets your language so that the websites knows which language to show you.

Tz This cookie sets your timezone so that the websites knows what time it is where you are.

sPopup This is used to show a popup on the home screen for new users.

Session_id This is used to store your browser session on Better Online websites.

Visitor_uuid This is used to store your browser session on the Better Online 3D planners.



Third Party Cookies

We also use Third Party Cookies in order to gauge anonymous user behaviour, which makes it possible for us to improve the experience of our websites. At no point is sensitive or personally identifiable information, such as your name, address, or credit card information, stored in our cookies.


Tawk

Tawk is our on page chat system. It’s there to provide you with easy access to our sales staff whenever you need it.

TawkConnectionTime: This monitors the amount of time spent on the websites for analytical purposes

twk_uuid_ : This is the Tawk userID that gets allocated to each user so the chat agent knows who to respond to.

twk_idm_key: This is the Tawk visitor connection management key

twk_token_ *:

tawk_uuid_propertyId: This is the Tawk ID that identifies Better Online websites.


Google Analytics & Adwords

We use the following Google tools:

Google Analytics

Google Adwords

Remarketing for Google Analytics

Google Signals

We use these tools to see how many people visit our websites and which pages they visit. We use this data to make our websites better and to provide users with the right information at the right time. No personally identifying information is stored in these cookies, nor is it shared with Third Parties. Google Signals compiles multi-platform data reports on Google users that have enabled personalised advertising in their own Google accounts. This data is aggregated and anonymised before being presented to us in the form of reporting.

The following cookies are used:

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To opt out of any of Google's Advertising features, you can access your Google My Activity page as well as the Google Ad Center.

Hotjar

We use Hotjar to help us understand how our users browse the websites. It informs our choices for which pages to improve and which elements of the user journey we should focus on.

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Microsoft Clarity

We use Clarity to help us understand how our users browse the websites. It informs our choices for which pages to improve and which elements of the user journey we should focus on.

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